Website and Service Terms

Draft notice: This is a plain-English operational template and should be reviewed by Indian counsel before production use.

These Terms govern srileo.com, the Elily live demonstration, and paid or pilot access to Elily. “Srileo”, “we”, “us” and “our” mean SRILEO TECHNOLOGIES (OPC) PRIVATE LIMITED. “Client” means a business that subscribes to or pilots Elily. “Customer” means a person who messages a Client. “Service” means Elily and the related setup, messaging, booking, support and integration services.

1. Accepting these Terms

By using the website, trying the demonstration, signing an order or using the Service, you agree to these Terms. If you act for a business, you confirm that you have authority to bind that business.

A signed order, pilot agreement, data processing agreement or other written service agreement may add to these Terms. If documents conflict, the order controls commercial details, the data processing agreement controls processing of Client personal data, and these Terms control everything else. If you do not agree, do not use the Service.

2. What Elily provides

Elily is an AI receptionist that operates through the WhatsApp Business Platform. Depending on the Client's configuration, Elily may:

• answer questions using information supplied by the Client;
• communicate in Tamil, Thanglish and English;
• check availability and arrange appointments;
• send confirmations and reminders;
• route a conversation to an authorised human;
• accept configuration instructions from authorised Client staff; and
• connect with a Client calendar or another approved system.

Elily is designed for continuous availability, but no online service is guaranteed to operate without interruption. Features and integrations may depend on Meta, WhatsApp, calendar providers, language model providers and the Client's account eligibility.

3. Setup and Client accounts

The Client must provide complete and accurate information about services, prices, branches, staff, hours, appointment rules, closures and escalation contacts. The Client must promptly tell Srileo when that information changes. Srileo is not responsible for an incorrect answer or booking caused by missing, inaccurate or outdated Client information.

The Client should own and control its Meta Business Account, WhatsApp Business Account, business number and calendar account. Srileo may receive delegated access needed to provide the Service. Ownership and portability remain subject to Meta's and each integration provider's technical rules.

The Client must keep at least one active administrator and protect all login details, devices, recovery methods and integration credentials.

4. AI output and human oversight

Elily generates automated responses. AI output can be incomplete, delayed or incorrect. The Client remains responsible for reviewing configured information and booking rules, monitoring handoffs, correcting reported errors, deciding when a human must take over, and ensuring automated replies are appropriate for its business.

Elily must not be used as the sole basis for a decision that creates legal, medical, financial, employment, insurance or similarly significant consequences for a person.

The Client authorises Srileo and its approved service providers to process relevant Client Data to generate replies and perform configured actions.

5. Healthcare, wellness and emergency use

Elily provides administrative support only. She does not diagnose, treat, prescribe, triage emergencies or replace a qualified professional.

A Client in healthcare or wellness must configure Elily so that emergencies are directed to appropriate human channels, clinical advice is not presented as an AI diagnosis or prescription, only necessary information is requested, and applicable professional, consent, record-keeping and confidentiality duties are followed.

The Client is solely responsible for its professional services and all advice, diagnosis, treatment, products and care supplied to Customers.

6. WhatsApp and Meta requirements

Use of Elily requires compliance with current WhatsApp Business Terms, WhatsApp Business Solution Terms, Business Messaging Policy, technical documentation and applicable Meta policies.

The Client must:

• obtain any opt-in, notice or consent required before initiating messages;
• honour opt-out and stop requests promptly;
• use approved message templates where Meta requires them;
• provide a clear route to a human or another direct support channel;
• maintain accurate business and support details;
• avoid spam, misleading messages, impersonation and prohibited content; and
• comply with restrictions for regulated products and services.

Meta may review, restrict, suspend, price or discontinue access to the WhatsApp Business Platform. Srileo cannot override Meta's decisions and is not liable for platform action caused by the Client, its industry, its content or a change in Meta's rules. WhatsApp is a Meta service. Meta is not a party to these Terms.

7. Acceptable use

The Client and its authorised users must not use the Service to:

• break any law or another person's rights;
• send unsolicited bulk messages or contact people without required permission;
• collect passwords, full payment card numbers, financial account numbers, government identity numbers or unnecessary sensitive information;
• provide illegal goods or services, discriminate unlawfully or impersonate another person or business;
• spread malware, attempt unauthorised access, scan, overload, reverse engineer or interfere with the Service;
• resell the Service unless an agency or partner agreement allows it;
• use WhatsApp conversation data for unrelated profiles, advertising or training shared AI models; or
• use Elily as an emergency, diagnostic or autonomous medical decision system.

The Client is responsible for activity carried out through its accounts and by its staff, contractors and agents.

8. Customer notices and permissions

The Client decides the purpose for which its Customer data is processed and is normally the data fiduciary. The Client must publish an accurate privacy notice, identify automated assistance where required, have a lawful basis for processing, obtain guardian consent where required, respond to individual rights requests, and give Srileo only the data needed for the Service.

Srileo will process Client Data under the Client's documented instructions, these Terms and the applicable data processing agreement.

9. Fees, taxes and Meta message charges

Unless an order states otherwise, the published prices are:

• Elily: ₹4,999 per month per location;
• one-time setup: ₹4,999, waived for pilot Clients; and
• each additional branch: ₹1,999 per month.

Applicable GST and other taxes are additional unless the invoice says they are included. Subscriptions are billed monthly in advance and renew each month until cancelled. The Client may cancel before the next renewal date. Fees already paid for a started billing period are not refundable or credited unless an order says otherwise or law requires it.

A 30-day pilot ends without a paid renewal if the Client chooses not to continue. Any pilot setup, usage limit or special commercial term must be recorded in the order or pilot confirmation.

WhatsApp message charges are separate. Meta sets message categories, rates, free-message rules and charging periods and may change them. Meta bills the Client directly at its official rates. Srileo adds zero markup and earns nothing on messages.

Srileo may change subscription prices with at least 30 days' notice. A change applies from a future renewal. If an invoice is overdue, Srileo may suspend the Service after reasonable notice. The Client remains responsible for accrued amounts.

10. Client Data and privacy

“Client Data” includes business configuration, Customer messages, booking information and other information processed for the Client through the Service.

As between Srileo and the Client:

• the Client retains its rights in Client Data;
• the Client instructs Srileo to process Client Data only to provide, secure, support and legally operate the Service;
• Srileo will keep each Client's operational data in a client-scoped or logically isolated environment;
• Srileo will not sell Client Data or use it for advertising;
• Srileo will not permit WhatsApp Business Solution Data to train shared or general-purpose AI models;
• Srileo may use non-content telemetry and feedback to maintain reliability; and
• Srileo may disclose Client Data where law requires, after notice where legally permitted.

The Privacy Policy and applicable data processing agreement provide more detail.

11. Security

Srileo will maintain reasonable technical and organisational safeguards appropriate to the Service and data processed. The Client must promptly notify Srileo of suspected unauthorised access, credential compromise or misuse. No security measure removes every risk. The Client is responsible for securing its Meta, WhatsApp, calendar, email and administrator accounts.

12. Confidentiality

Each party may receive non-public business, technical, pricing, security or Customer information from the other. The receiving party will use confidential information only for the agreement, protect it with reasonable care, disclose it only to people and providers who need it and are bound to protect it, and not disclose it publicly without permission.

This duty does not cover information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information required by law and should give advance notice where legally permitted.

13. Intellectual property

Srileo and its licensors own Elily, the website, software, prompts, workflows, documentation, designs and related intellectual property. During an active subscription, Srileo gives the Client a limited, non-exclusive, non-transferable right to use the Service for its own business operations.

The Client owns its business content, trade marks, service information and Client Data. The Client gives Srileo permission to use that material only as needed to provide and support the Service. Srileo may use feedback without restriction or payment, provided it does not disclose Client confidential information or personal data. No Meta or WhatsApp trade mark is transferred.

14. Third-party services

Elily depends on services including Meta and WhatsApp, language model providers, hosting providers and calendar providers. Their outages, policy changes, rate changes, account decisions and technical limitations may affect Elily. Srileo will use reasonable efforts to restore or adapt the Service but does not control those providers. The Client's use of a third-party account remains subject to that provider's terms.

15. Service changes and support

Srileo may update the Service for security, reliability, compliance or functionality. We may remove or change a feature when a provider, law or security issue requires it. We will give reasonable notice of a material reduction in paid functionality where practicable.

Support is provided through the contact method stated in the order or at contact@srileo.com. Any guaranteed response time, uptime commitment or service credit applies only if stated in a signed service-level agreement.

16. Suspension and termination

The Client may cancel a monthly subscription before its next renewal. Either party may terminate if the other materially breaches the agreement and does not fix the breach within 15 days after written notice. A breach that cannot reasonably be fixed may allow immediate termination.

Srileo may immediately suspend access where reasonably needed to protect people, data or systems, respond to suspected fraud or unlawful activity, comply with a provider or law, prevent material harm, or address an overdue payment after notice.

On termination, the Client's right to use Elily ends, Srileo will remove delegated access where technically possible, the Client should request an available export before termination, and Client Data will be returned or deleted according to the data processing agreement, normally within 90 days. Legal, security, billing and backup records may remain for required retention periods.

Continued control of the Client's number and Meta account depends on those assets having been created in the Client's ownership and on Meta's platform rules.

17. Warranties and disclaimers

Srileo will provide the paid Service with reasonable skill and care. Except for that commitment and any express promise in a signed order, the website, demonstration and Service are provided on an “as available” basis.

To the fullest extent permitted by law, Srileo does not promise that the Service will always be available or error-free, every AI response will be complete or correct, every appointment will be attended or create revenue, third-party platforms will remain available, or the Service is suitable for emergency, clinical, legal, financial or other professional decisions.

The live demonstration is for evaluation only. Do not submit confidential, emergency or unnecessary health information. Nothing in these Terms limits a statutory right that cannot lawfully be excluded.

18. Indemnity

The Client will defend and indemnify Srileo against a third-party claim, loss, penalty or reasonable cost caused by the Client's unlawful content, products, services or professional advice, failure to obtain required consent or WhatsApp opt-in, breach of Meta policy, misuse of Elily, or material that infringes another person's rights.

Srileo will promptly notify the Client of a claim and allow reasonable control of the defence. The Client may not settle in a way that admits fault by Srileo or imposes a non-monetary obligation on Srileo without written consent.

19. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or for lost profit, revenue, goodwill or business opportunity.

Srileo's total liability arising from the Service will not exceed the greater of the fees paid or payable for the six months immediately before the event giving rise to the claim, or ₹10,000 where the claim relates only to a free demonstration. This limit does not apply to fraud, wilful misconduct or another liability that cannot lawfully be limited. The parties agree that the fees reflect this allocation of risk.

20. Force majeure

Neither party is responsible for delay or failure caused by events outside its reasonable control, including internet or cloud outages, Meta or WhatsApp disruption, government action, labour disruption, natural disaster, power failure, cyberattack despite reasonable safeguards, or failure of a third-party network. Payment obligations already due are not excused.

21. Changes to these Terms

Srileo may update these Terms for legal, security, provider or service changes. The revised Terms will show a new “Last updated” date. Material changes affecting an active subscription will be notified through email, WhatsApp or another agreed channel. Continued use after the effective date means acceptance. If a material change substantially reduces the Client's rights, the Client may cancel before it takes effect.

22. Governing law and disputes

These Terms are governed by the laws of India. Before formal proceedings, each party will give written notice of the dispute and allow 30 days for good-faith resolution. Subject to any mandatory statutory forum, courts in Coimbatore, Tamil Nadu, will have exclusive jurisdiction.

23. General terms

Neither party may transfer the agreement without written consent, except as part of a merger, reorganisation or sale of substantially all relevant assets. The Client and Srileo are independent contractors. These Terms do not create a partnership, agency, employment or franchise relationship.

If one provision is unenforceable, it will be adjusted only as much as needed and the remaining provisions continue. A delay in enforcing a right is not a waiver. Sections concerning fees, confidentiality, intellectual property, data handling, disclaimers, liability and disputes survive termination. These Terms, the order and any referenced agreement form the complete agreement about the Service.

24. Contact