FROM SETUP TO LIVE IN ABOUT 15 MINUTES
Elily learns your front desk. Your customers keep doing what they already do.
They message your usual WhatsApp number. Elily answers, checks Google Calendar and books the right slot. Daily control stays in WhatsApp, with optional live review and approvals when you need them.
How does Elily connect to my WhatsApp number?
Elily runs on the official WhatsApp Business Platform (the WhatsApp Business API) using your business's own number. We connect Elily to your business WhatsApp number through your Meta account. Your number stays yours. Your account stays yours. Your staff can still take over a conversation whenever they need to.
How does Elily learn my services, prices and hours?
We load your services, prices, staff, branches, timings, booking rules and the questions your front desk hears every day. Elily replies in your client's language without forcing anyone into a menu.
How does Elily answer my clients?
A customer asks a normal, messy, late-night question. Elily understands the intent, answers from your approved business information and offers the next useful step. If she is unsure, she stops and hands the conversation to a human with a one-line summary.
How does Elily book appointments into my calendar?
Elily checks live availability in Google Calendar, confirms the service, branch and staff member, then creates the appointment. It is immediately visible to authorised staff from any signed-in device. The client receives confirmation in the same chat and a reminder before the visit.
How do I stay in control of what Elily says?
No dashboard is required for daily control. Authorised staff change services, prices, hours and rules through a private WhatsApp chat. They can also follow replies in real time, take over a conversation and require approval for selected answer categories.
How does Elily get better over time?
Elily is monitored, backed up and updated continuously. Core product and security improvements are included. Scheduled WhatsApp summaries show enquiries, bookings, handoffs and recurring questions, so your team can improve what happens next without operating another system.
BEFORE YOU START
Setup questions we actually get asked
How long does setup take?
About 15 minutes from connecting your number to answering a real client. Sending your website link is the fastest start, because Elily reads your services, prices and hours from it.
Do I need the WhatsApp Business API?
Yes, and it is the part that sounds technical but is mostly paperwork. Elily runs on the official WhatsApp Business Platform (the WhatsApp Business API) on your own number, through your own Meta account. Your number and your account stay yours.
Can I keep using WhatsApp myself?
Yes. Your staff can take over any conversation at any time and reply from their own WhatsApp. Elily steps back as soon as a human steps in.
What happens when Elily is not sure?
She stops and hands the conversation to a human with a one-line summary, rather than guessing. You can also require approval for selected answer categories before an answer goes out.
Do I have to leave my current booking system?
No immediate switch is required. Elily books into Google Calendar. If your current system does not sync with that calendar, we map the safest setup with you before go-live rather than promise a connection that is not there.
What does it cost to start?
Nothing. The Free plan includes 150 AI replies a month, has no booking cap and does not expire.
START FREE, LIVE IN ABOUT 15 MINUTES
Let real customer messages test the process.
We connect, teach and launch Elily. You judge her by the questions answered, appointments booked and work removed from your team.
Last updated