01
Booking, moving and cancelling visits
Your clinic · Elilyonline
I cannot make my appointment. Can I move it? now ✓✓
Yes. I can show the next valid appointments and update the clinic calendar. now
ELILY FOR CLINICS
WhatsApp booking for clinics
Patients do not choose when they need an answer. Elily handles approved administrative questions, books the right appointment and brings in qualified staff whenever care or judgement is involved.
- Replies 24/7
- Books live availability
- Hands over with context
WHAT SHE HANDLES
From an after-hours question to a clear next step.
02
The right appointment type
Your clinic · Elilyonline
Do I need a new consultation or a follow-up? now ✓✓
I can apply the clinic's approved booking rules. Anything clinical goes to the care team. now
03
Doctor availability and fees
Your clinic · Elilyonline
When is the doctor available and what is the consultation fee? now ✓✓
I can share the clinic's approved fee and show that doctor's available visits. now
04
Directions and preparation
Your clinic · Elilyonline
What should I bring to the appointment? now ✓✓
I can send the clinic's approved preparation and document guidance. now
05
Confirmations and reminders
Your clinic · Elilyonline
Your appointment is confirmed. I will send the clinic's reminder before the visit. now
Thank you. now ✓✓
06
Clinical questions go to staff
Your clinic · Elilyonline
Should I change my treatment before the visit? now ✓✓
I cannot advise on treatment. I am handing your question to qualified clinic staff. now
THE RIGHT VISIT, NOT JUST AN OPEN SLOT
She knows a follow-up is not a new consultation.
Appointment types matched to the clinic's approved booking rules
Per-doctor services, locations and availability
Rooms and equipment checked where the visit requires them
Preparation and document guidance attached to the appointment
Reschedules and cancellations reflected in the shared calendar
Clinical, urgent or uncertain questions sent to qualified staff
Your clinic · Elilyappointment type checked
I need to see the doctor again about the same issue. now ✓✓
Your last visit was 12 days ago, so this fits the clinic's approved follow-up rule. The same doctor has Thursday at 4:20 PM or Friday at 10:00 AM. now
Thursday please. now ✓✓
Booked: follow-up with the same doctor, Thursday 4:20 PM. The calendar and your confirmation both show the correct appointment type. now
BUILT AROUND YOUR SERVICES
One administrative front desk across the patient journey
New consultations
Share approved fees and offer the right doctor and appointment type.
Follow-up visits
Apply the clinic's booking rule before showing availability.
Tests and procedures
Send approved preparation instructions and book the required resource.
Multiple doctors
Keep each doctor's services, location and calendar separate.
Multiple locations
Confirm where the appointment takes place before it is booked.
Human escalation
Send clinical, urgent or uncertain questions to qualified staff with context.
SETUP
Live in about 15 minutes
- 01
Connect your WhatsApp number
- 02
Connect Google Calendar
- 03
Send us your appointment types, doctors, fees and escalation rules
Official WhatsApp Business Platform Your number, your data, leave anytime Backups, monitoring and support included
ONE SIMPLE, MANAGED PLAN
You share the business details. We handle the rest.
From setup to the first booking on WhatsApp, Elily is configured, monitored, backed up and supported by Srileo.
One plan. No setup fee.
$49.90
per month, per location, plus VAT
- Replies in your client's language and books 24/7
- Google Calendar, handoff and owner controls
- Monitoring, backups, updates and human support
- Multi-branch ready—without another app or dashboard
CLINIC QUESTIONS
Before Elily starts answering.
Does Elily work on the clinic's existing WhatsApp number?
Yes. Elily runs on the clinic's own number through the official WhatsApp Business Platform, so patients use the contact they already know.
Can she book different doctors and appointment types?
Yes. She follows the clinic's approved rules for appointment type, doctor, location, duration and availability before offering a visit.
Does Elily provide medical advice?
No. She handles approved administrative information only. She does not diagnose, interpret symptoms, recommend treatment or handle emergencies.
What happens with an urgent or clinical question?
Elily follows the clinic's escalation rules and hands the conversation to qualified staff with a short summary. Emergency guidance remains exactly what the clinic has approved.
Can patients reschedule or cancel in WhatsApp?
Yes. Elily can move or cancel an appointment, update Google Calendar and confirm the change in the same thread.
Can she send appointment preparation instructions?
Yes. She can send the approved directions, document list or preparation guidance attached to that appointment type.
Do we have to replace our current booking system?
Not for a trial. Elily books into Google Calendar. If the current system does not sync with Google Calendar, we map the safest setup before go-live.
Will clinic staff need another dashboard?
No. Authorised staff can update hours, fees, doctor availability and approved information by messaging Elily. Srileo handles setup, monitoring, backups and support.
WHO ELSE ELILY SERVES
The same front desk, shaped around a different diary.
Hair & beauty salons
Questions, quotes and appointments for colour, cuts, treatments and styling.
→ BarbershopsCuts, beard work and a practical mix of walk-ins and booked chairs.
→ Nail studiosThe right time for gels, extensions, nail art, removal and infills.
→ Lash & brow studiosFull sets, infills, lifts, lamination, tinting and consultation rules.
→ Spas & massageTreatments coordinated around therapists, rooms, facilities and packages.
→ Wellness studiosSessions and suitability handovers across recovery and holistic services.
→ Medspa & aestheticsConsultations, courses and treatment bookings with clear clinical boundaries.
→ Fitness & yoga studiosClass places and one-to-one sessions managed in the same conversation.
→ Tattoo & piercing studiosConsultations, artist matching, piercings and touch-ups before chair time.
→SEE HER WITH YOUR OWN BUSINESS
One website link. About a minute. A front desk you can actually test.
Message Elily as a client. Make a booking. Then send OWNER and try the daily controls yourself.
Scan to open the live chat