COMPARE ELILY
Fresha AI Concierge is the natural choice for a salon already running on Fresha. It answers calls and Fresha client messages 24/7, books, reschedules and cancels in the Fresha calendar, and can transfer calls or pass a message to the team.
Elily is an alternative when the channel matters more than the salon platform. She answers on your own WhatsApp number and books into Google Calendar, without requiring your calendar, payments, client records or point of sale to move into Fresha.
This is not a claim that Elily replaces the whole Fresha stack. Fresha covers discovery, booking, payments, point of sale, inventory and client management; Elily replaces only the conversational receptionist layer.
SIDE BY SIDE
| What you are comparing | Fresha AI Concierge | Elily |
|---|---|---|
| What the product covers | An AI receptionist add-on inside Fresha's broader beauty-and-wellness platform. | A managed WhatsApp receptionist that works with Google Calendar. It is not salon management, payments, inventory or point of sale. |
| Where clients contact you | Phone calls plus messages in Fresha Client Connect. Fresha says more Meta and Instagram messaging integrations are coming; its current official pages do not document WhatsApp as an AI Concierge channel. | Your own business WhatsApp number — the one clients can already message without a new booking app. |
| Booking calendar | Fresha calendar, with live access to its services, prices, staff schedules and client profiles. | Google Calendar, with service durations, staff availability, buffers, breaks, split shifts and notice periods. |
| Beyond the receptionist | Online discovery and booking, client records, forms, payments, point of sale, inventory, marketing and reporting. | None of those. Elily stays focused on WhatsApp questions, bookings, reschedules, reminders and handover. |
| Human handover | Can transfer a live call to your chosen number or take a detailed message and pass it to the team. | She stops and hands the conversation to a human with a one-line summary. You reply from your own WhatsApp. Your team can also require approval for selected answer categories. |
| Setup | Reads the services, prices, staff and availability already in Fresha; you choose its name, voice, greeting and call rules. | Srileo reads your existing business information and configures the WhatsApp and Google Calendar workflow for you. |
| Language fit | Fresha says AI Concierge detects and responds in multiple languages. | She replies in your client's language. Bookings and your own controls stay in English. |
| Price | Fresha listed AI Concierge at $99.95 per location per month on 9 August 2026, as an add-on to a Fresha Business plan, with included call and message usage. Check regional pricing and overage rates before buying. | Plans start at $0; $49/month on Pro, the plan this comparison assumes. Compare Free, Lite and Pro |
Fresha is described from its official AI Concierge, Connect and pricing pages, checked 9 August 2026. Channels, allowances and prices change — follow the sources for the current position in your market. Visit Fresha AI Concierge
AN HONEST SPLIT
Your operating system is already Fresha.
WhatsApp is the front door you want to automate.
BEFORE YOU DECIDE
No. Elily is an alternative to the conversational receptionist layer, not to Fresha's whole business platform. Fresha includes salon discovery, booking, client management, forms, payments, point of sale, inventory and reporting. Elily answers and books on WhatsApp using Google Calendar.
Fresha's official pages checked on 9 August 2026 describe phone calls and messages inside Fresha Client Connect. The Connect page says additional Meta and Instagram integrations are coming, but it does not document WhatsApp as a current AI Concierge channel. Check Fresha's current documentation because channel support changes quickly.
Yes. Fresha says its concierge books, reschedules and cancels appointments directly in the live Fresha calendar, using the services, prices, staff schedules and availability already in the account.
Fresha's official pricing page listed it at $99.95 per location per month on 9 August 2026, as an add-on to a Fresha Business subscription, with included call and message usage and separate overage rates. Follow the pricing source above for the current amount in your market.
A marketplace listing and a WhatsApp receptionist can coexist, but their calendars must not create conflicting availability. Elily books into Google Calendar and does not currently integrate directly with the Fresha calendar, so Srileo maps the diary setup before go-live rather than promising automatic synchronisation.
Srileo does. You share your services, prices, staff, hours and booking rules; we connect your WhatsApp number and Google Calendar, configure the receptionist and support it after launch.
INDUSTRIES
Questions, quotes and appointments for colour, cuts, treatments and styling.
→ BarbershopsCuts, beard work and a practical mix of walk-ins and booked chairs.
→ Nail studiosThe right time for gels, extensions, nail art, removal and infills.
→ Lash & brow studiosFull sets, infills, lifts, lamination, tinting and consultation rules.
→ Spas & massageTreatments coordinated around therapists, rooms, facilities and packages.
→ Wellness studiosSessions and suitability handovers across recovery and holistic services.
→ Medspa & aestheticsConsultations, courses and treatment bookings with clear clinical boundaries.
→ Fitness & yoga studiosClass places and one-to-one sessions managed in the same conversation.
→ Tattoo & piercing studiosConsultations, artist matching, piercings and touch-ups before chair time.
→ ClinicsApproved administrative answers, appointments and safe clinical handovers.
→OTHER COMPARISONS
THE NEXT MESSAGE CAN BE HERS
Send your salon website and Elily will answer as your business on WhatsApp — without moving your diary out of Google Calendar.
Last updated . Competitor details are checked on this date and change often — follow the links above for their current position.
