Listing questions
Price, availability, size, tenure, parking and any detail you publish on the listing, answered instantly at any hour.
PROPERTY FRONT DESK
AI receptionist for estate and letting agents
Property enquiries arrive in the evening, in volume, and go cold fast. An AI receptionist answers the listing questions you publish, qualifies the enquiry, books viewings and valuations against real diary availability, and hands over anything that needs a negotiator.
Send your website. See Elily answer as your business.
The short version
- Portal and website enquiries peak long after the office closes, which is when they are most winnable.
- Most first questions are answerable from the listing: price, availability, size, whether it is still on.
- Booking a viewing or a valuation is the conversion event worth automating.
- Anything about offers, negotiations or tenant suitability belongs to a person.
The enquiry that goes cold overnight
Someone sees a listing at half past nine, sends an enquiry, and hears nothing until the office opens. By then they have enquired on four more properties and the first agent to call back gets the viewing.
Agents know this, which is why so much energy goes into calling back quickly the next morning. The trouble is that the morning is also when the diary is full and the phone is busy.
Answering at half past nine changes the outcome, and most of what the enquirer asks is already in the listing: is it still available, what is the price, how many bedrooms, is there parking, can I see it Saturday.
What it handles for an agency
Booking viewings
Offering real slots from the connected diary and confirming the appointment in the same conversation.
Valuation requests
Capturing the address and the seller's timescale, then booking the valuation appointment.
Qualifying the enquiry
Position, timescale, whether they have a property to sell or need to give notice, so the negotiator opens something useful.
Lettings admin
How referencing works, what the deposit arrangement is, what documents are needed. The published process, not a decision.
Handover to a negotiator
Offers, negotiations and anything about suitability go to a person, with the conversation attached.
Where a person has to take over
Three areas should never be automated in property. Offers and negotiation, because a number said casually becomes a position. Anything that touches whether a particular applicant is suitable, which carries obligations you do not want a machine anywhere near. And anything about a property's condition or history that is not already in writing in the listing.
The useful rule is the same as everywhere else on this site: answer what you publish, and hand over what you judge.
Answer the half past nine enquiry
Send Elily your agency website on WhatsApp. She reads what you publish and answers as your agency, so you can see how an evening enquiry becomes a booked viewing.
QUESTIONS BEFORE YOU START
Common questions
Can an AI receptionist book property viewings?
Yes, where it can read live diary availability. Elily checks the connected Google Calendar before offering a slot, then writes the confirmed viewing back to it, including changes made later in the same thread.
Can it answer questions about a specific listing?
It can answer from what you publish. Anything not in writing on the listing, particularly about condition or history, should hand over to a person rather than be inferred.
Should it discuss offers?
No. Offers and negotiation are a person's job, and an automated number said in passing can become a problem. The receptionist should capture that an offer is coming and bring in a negotiator.
Does it work for lettings as well as sales?
Yes, and lettings often has more repetitive admin: referencing steps, documents, deposits and move-in process. Those are published processes, which is exactly the material a receptionist can handle safely.
KEEP READING
Where this goes next
THE NEXT MESSAGE CAN BE HERS
The viewing is booked before the office opens.
Send Elily your agency website on WhatsApp and see the evening enquiry answered, qualified and in the diary.
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